Swapuz
grade F
Swapuz is secure and anonymous cryptocurrency exchange, supporting DEFI, CEFI, and Web3 connection, with 1500+ digital assets available
grade F
What the documents mean for you
Swapuz can suspend your refund or exchange indefinitely until you pass KYC if it suspects fraud, and refunds flagged swaps minus its fees. It passes data including your IP to partners and authorities, bans VPN use, and blocks dozens of countries.
Swapuz says it maintains a KYC policy and that purchases flagged by its own internal controls or an exchange partner's controls can be refunded less fees, which is automated risk flagging. Section 6.7 goes further: if it suspects fraud it can suspend the refund or the exchange indefinitely so you can pass KYC. Identity checks are not routine at signup, but they can be triggered at any time by transaction flagging.
KYC is triggered when Swapuz's internal controls, or an exchange partner's controls, flag your transaction, or when it suspects fraud. The documents do not list which documents you must hand over; the AML Compliance Officer is reached at compliance@swapuz.com. A flagged purchase may be refunded less the fees it incurred, and a transaction it suspects of fraud can be held indefinitely until you complete KYC.
Warnings
A suspicion of fraud lets Swapuz stop both your exchange and your refund for as long as it wants, until you complete KYC. A restriction by a liquidity provider or law enforcement can delay a refund the same way.
Section 2.6 says the service is non-custodial and holds no balances, yet other clauses let it suspend an exchange indefinitely, decide individually whether to refund under-minimum deposits, and keep tokens it judges fake.
Restricted locations include the USA, Canada, UK, Germany, France, Spain, Netherlands, Austria, Japan, China, Singapore, Hong Kong, India, Indonesia and more, plus OFAC and UN sanctioned jurisdictions. You must comply even if the geofencing can be bypassed.
Swapuz can alter the Terms of Use at its sole discretion, effective the moment they are posted, and its fees can change at any time without telling you.
How the score was reached
Privacy29/100
Trust55/100
Overall = (privacy × 0.6 + trust × 0.4) / 10, rounded = 4/10, grade F. Each attribute above rests on a clause quoted below or was assigned by a moderator; the rest is what the listing knows.
Attributes15 moved the score
May require KYC/SOF by policy/lawprivacy -6 · trust -4
The service may require identity verification, KYC or Source of Funds information, by its own policy or by law, at any time.
The service states it keeps a KYC policy and can require you to pass KYC when it suspects a transaction.
“We maintain a Know-Your-Customer (KYC) policy to comply with Record keeping Requirements.”
Terms, swapuz.com
Refunds may require KYCprivacy -3 · trust -3
KYC or personal information may be needed for a refund when funds are flagged for AML risk.
If it suspects fraud, Swapuz holds the refund until you complete identity verification.
“If your exchange or deposit is suspected of fraud, the Service reserves the right to suspend the refund or exchange indefinitely to allow the customer to pass the KYC.”
Terms, swapuz.com
May suspend your accounttrust -4
The service reserves the right to suspend or limit access for violations or arrears.
Swapuz can block a user at its own discretion for breaking the terms.
“Swapuz reserves the right at any time in its sole discretion to block users who violate these Terms of Use.”
Terms, swapuz.com
Data sharingprivacy -3
Personal data may be shared with authorities or third-party providers for compliance.
User data, including IP addresses, can be handed to business partners and government bodies, and to law enforcement or regulators.
“We are entitled to transfer some User's data (including IP-addresses) to our business partners or governmental bodies at their request to facilitate the prevention and disclosure of prohibited or illegal actions.”
Terms, swapuz.com
May freeze or seize fundstrust -3
Internal monitoring may freeze or seize funds flagged for suspicious activity, stolen or sanctioned sources.
Swapuz reserves the right to hold a suspected exchange or deposit for an unlimited time.
“If your exchange or deposit is suspected of fraud, the Service reserves the right to suspend the refund or exchange indefinitely to allow the customer to pass the KYC.”
Terms, swapuz.com
KYC required for refund on AML flagprivacy -2
If a deposit is flagged by the AML system, the service requires identity verification before returning the funds.
Liquidity provider may block fundsprivacy -1 · trust -1
Even if the service itself is permissive, the upstream liquidity provider can independently freeze funds and demand KYC or Source of Funds.
A liquidity provider can restrict Swapuz's trading account, and your refund then waits for as long as that provider decides.
“In case our trading account has been restricted by a liquidity provider or a law enforcement agency, the refund may take indefinitely, depending on the above-mentioned authorities.”
Terms, swapuz.com
Transaction monitoringprivacy -1
Deposits are analysed for blacklisted or high-risk sources; flagged ones need verification.
Transactions are screened by internal controls and by an exchange partner's controls, and flagged ones are handled differently.
“If your proposed purchase is flagged through our internal controls or an exchange partner's internal controls, we reserve the right to refund your exchange, less any applicable fees incurred by the Company during such refund process.”
Terms, swapuz.com
Accepts Moneroprivacy +5
This service accepts Monero, a privacy-focused cryptocurrency that provides enhanced anonymity.
Good customer supporttrust +5
Customer support is usually fast and helpful.
Mature servicetrust +5
This service has been operational for 6 years. While this indicates stability, it is not a future-proof guarantee.
No registration neededprivacy +5
Users can access and use the service without creating an account.
Approvedtrust +5
Passed limited recent checks and met approval threshold.
Non-custodial protocoltrust +3
The protocol never takes custody of the user's funds during an exchange.
Legally registeredtrust +2
Legally registered as METACHAIN LLC.
What costs you most first. Tap one to read the clause it rests on, or what the listing knows, priced as kycnot.me prices it.
What the documents say
If Swapuz suspects your exchange or deposit of fraud, it can stop both the exchange and the refund for an unlimited time until you pass identity verification.
“If your exchange or deposit is suspected of fraud, the Service reserves the right to suspend the refund or exchange indefinitely to allow the customer to pass the KYC.”
Terms, swapuz.com
If its own controls or a partner exchange's controls flag your purchase, Swapuz can cancel the swap and return your coins minus the fees it spent on the refund.
“If your proposed purchase is flagged through our internal controls or an exchange partner's internal controls, we reserve the right to refund your exchange, less any applicable fees incurred by the Company during such refund process.”
Terms, swapuz.com
Refunds normally take 1 to 7 business days, but if a liquidity provider or a law enforcement agency restricts Swapuz's trading account the wait is open-ended.
“The average refund time can take from 1 to 7 business days. In case our trading account has been restricted by a liquidity provider or a law enforcement agency, the refund may take indefinitely, depending on the above-mentioned authorities.”
Terms, swapuz.com
Swapuz may pass your data, including your IP address, to business partners or government bodies when they ask, and your consent is assumed by using the site.
“We are entitled to transfer some User's data (including IP-addresses) to our business partners or governmental bodies at their request to facilitate the prevention and disclosure of prohibited or illegal actions.”
Terms, swapuz.com
Swapuz shares what you give it with outside identity verification companies that match your details against public records and other third-party databases.
“we share your information with third party identity verification services in order to prevent fraud. This allows Swapuz to confirm your identity by comparing the information you provide us to public records and other third party databases.”
Privacy policy, swapuz.com
You must promise not to use a VPN, proxy or other tool that hides your IP address, and Swapuz can take your IP and refuse service if it points to a banned country.
“you shall not use proxy and VPN or other software for concealing your IP-address.”
Terms, swapuz.com
If a token sent to the deposit address does not match the official contract, Swapuz neither exchanges it nor sends it back.
“In case of receiving Fake tokens or Imitation tokens to its deposit address, Swapuz shall not exchange or return such tokens.”
Terms, swapuz.com
Once an exchange goes through, Swapuz treats it as final and gives no money back. Deposits below the minimum are decided case by case: refund or exchange, at its choice.
“All sales and transactions after the Swapuz exchange are final and amount is non-refundable.”
Terms, swapuz.com
Community
Write a reviewCancel
No reviews yet. If you have used it, say what actually happened.
The average is weighted by each reviewer's standing: verified reviews and accounts with karma count more, new or untrusted accounts less. How karma works.