Swapuz
grade F
Swapuz is secure and anonymous cryptocurrency exchange, supporting DEFI, CEFI, and Web3 connection, with 1500+ digital assets available
grade F
What the documents mean for you
Swapuz can hold your refund or exchange indefinitely until you pass KYC if it suspects fraud, and passes IP addresses and other data to partners or authorities on request. It screens deposits with exchange partners, bans VPN use, and blocks dozens of countries.
Swapuz says it maintains a KYC policy and screens each exchange through its own and its exchange partners' internal controls; a flagged purchase can be refunded less fees. Section 6.7 lets it suspend a refund or exchange indefinitely so the customer can pass KYC when it suspects fraud, so identity checks are not routine but can be triggered at any time by flagging.
KYC is triggered when Swapuz's internal controls or an exchange partner's controls flag your transaction, or when Swapuz suspects fraud. The documents do not list which documents you must hand over; Swapuz shares data with third-party identity verification services that compare what you give against public records and other databases. If you refuse or they keep suspecting you, they can hold the refund and the exchange indefinitely, and a restriction by a liquidity provider or law enforcement can delay a refund with no end date.
Warnings
A fraud suspicion lets Swapuz suspend the exchange and the refund indefinitely until you pass KYC. There is no stated deadline and no stated appeal.
Swapuz can pass user data, including IP addresses, to business partners or government bodies whenever they ask, and to law enforcement or regulators as required by law.
Section 2.6 calls the service non-custodial, yet Swapuz holds your deposit at an address it creates and can suspend the exchange or refund indefinitely, and can keep tokens it judges to be fake.
The terms bar residents and nationals of a long list of countries, including the USA, Canada, UK, Germany, France, Japan, China, India and Singapore, and geofence OFAC and UN sanctioned jurisdictions.
How the score was reached
Privacy29/100
Trust45/100
Overall = (privacy × 0.6 + trust × 0.4) / 10, rounded = 4/10, grade F. Each attribute above rests on a clause quoted below or was assigned by a moderator; the rest is what the listing knows.
Attributes7 from the documents
Refunds may require KYCprivacy -3 · trust -3
KYC or personal information may be needed for a refund when funds are flagged for AML risk.
If Swapuz suspects fraud, it holds the refund until the customer completes KYC.
“If your exchange or deposit is suspected of fraud, the Service reserves the right to suspend the refund or exchange indefinitely to allow the customer to pass the KYC.”
https://swapuz.com/terms-of-use
May freeze or seize fundstrust -3
Internal monitoring may freeze or seize funds flagged for suspicious activity, stolen or sanctioned sources.
Swapuz can suspend an exchange or refund with no time limit when it suspects fraud, and keeps tokens it judges to be fake without exchanging or returning them.
“In case of receiving Fake tokens or Imitation tokens to its deposit address, Swapuz shall not exchange or return such tokens.”
https://swapuz.com/terms-of-use
Liquidity provider may block fundsprivacy -1 · trust -1
Even if the service itself is permissive, the upstream liquidity provider can independently freeze funds and demand KYC or Source of Funds.
A liquidity provider can restrict Swapuz's trading account, and your refund then waits for that provider.
“In case our trading account has been restricted by a liquidity provider or a law enforcement agency, the refund may take indefinitely, depending on the above-mentioned authorities.”
https://swapuz.com/terms-of-use
Transaction monitoringprivacy -1
Deposits are analysed for blacklisted or high-risk sources; flagged ones need verification.
Transactions are screened by Swapuz's internal controls and by exchange partners' controls, and flagged ones are diverted from the normal exchange.
“If your proposed purchase is flagged through our internal controls or an exchange partner's internal controls, we reserve the right to refund your exchange, less any applicable fees incurred by the Company during such refund process.”
https://swapuz.com/terms-of-use
Data sharingprivacy -3
Personal data may be shared with authorities or third-party providers for compliance.
Swapuz transfers user data, including IP addresses, to business partners and government bodies on request, and shares data with law enforcement and regulators.
“We are entitled to transfer some User's data (including IP-addresses) to our business partners or governmental bodies at their request to facilitate the prevention and disclosure of prohibited or illegal actions.”
https://swapuz.com/terms-of-use
May suspend your accounttrust -4
The service reserves the right to suspend or limit access for violations or arrears.
Swapuz can block users at its sole discretion for breaching the terms.
“In order to protect the integrity of the Website, Swapuz reserves the right at any time in its sole discretion to block users who violate these Terms of Use.”
https://swapuz.com/terms-of-use
Third-Party Liquidity
Swaps are filled by outside liquidity providers, whose own rules can apply to a transaction.
Swapuz states it uses third-party liquidity providers to fill exchanges.
“When you exchange crypto assets, you acknowledge and agree that we cooperate with third-party liquidity providers, and we can use their services to complete the exchange.”
https://swapuz.com/terms-of-use
Uses own liquidityprivacy +5
The service runs its own liquidity, so there is no third-party liquidity provider that could independently demand KYC or block funds.
Swapuz does not rely only on its own liquidity; it states it works with outside liquidity providers to complete exchanges.
“When you exchange crypto assets, you acknowledge and agree that we cooperate with third-party liquidity providers, and we can use their services to complete the exchange.”
https://swapuz.com/terms-of-use
Accepts Moneroprivacy +5
This service accepts Monero, a privacy-focused cryptocurrency that provides enhanced anonymity.
Approvedtrust +5
Passed limited recent checks and met approval threshold.
Recently approvedtrust -10
Approved on KYC Level 0 days ago. Proceed with caution.
Mature servicetrust +5
This service has been operational for 6 years. While this indicates stability, it is not a future-proof guarantee.
Legally registeredtrust +2
Legally registered as METACHAIN LLC.
Tap an attribute to see the clause it rests on. Ruled-out ones score nothing; a documented “no” is recorded because it is worth reading. What comes from the listing is what the site knows about the service, priced as kycnot.me prices it.
What the documents say
If Swapuz suspects your exchange or deposit of fraud, it can stop both the exchange and the refund for an unlimited time until you complete identity verification.
“If your exchange or deposit is suspected of fraud, the Service reserves the right to suspend the refund or exchange indefinitely to allow the customer to pass the KYC.”
https://swapuz.com/terms-of-use
Refunds normally take 1 to 7 business days, but if a liquidity provider or a law enforcement agency restricts Swapuz's trading account, your refund can be delayed with no end date.
“The average refund time can take from 1 to 7 business days. In case our trading account has been restricted by a liquidity provider or a law enforcement agency, the refund may take indefinitely, depending on the above-mentioned authorities.”
https://swapuz.com/terms-of-use
If Swapuz's own controls or a partner exchange's controls flag your trade, Swapuz can cancel it and send back the funds after deducting the fees it says it incurred.
“If your proposed purchase is flagged through our internal controls or an exchange partner's internal controls, we reserve the right to refund your exchange, less any applicable fees incurred by the Company during such refund process.”
https://swapuz.com/terms-of-use
If the token you send does not match the official contract address, Swapuz treats it as fake and will neither exchange nor return it.
“Swapuz checks the contract of the sent token, and if it does not match the official token contract, the deposit will not be recognized by the system. In case of receiving Fake tokens or Imitation tokens to its deposit address, Swapuz shall not exchange or return such tokens.”
https://swapuz.com/terms-of-use
Swapuz can hand your data, including your IP address, to business partners or government bodies when they ask, and can move your personal data outside your country.
“By accepting these Terms, you expressly allow Swapuz to process your personal data, export your personal data outside of the jurisdiction in which you reside or are located.”
https://swapuz.com/terms-of-use
Swapuz sends your information to outside identity verification firms that compare it against public records and other databases, and shares data with partner financial institutions.
“we share your information with third party identity verification services in order to prevent fraud. This allows Swapuz to confirm your identity by comparing the information you provide us to public records and other third party databases.”
https://swapuz.com/privacy-policy
You must agree not to use a VPN, proxy or other tool that hides your IP address. Swapuz can read your IP address and refuse you access if it points to a blocked country.
“Swapuz has the right to obtain your IP-address. If the IP-address is allocated in the prohibited jurisdiction (Section 10 hereunder), Swapuz can deny you the access to the Website and providing services.”
https://swapuz.com/terms-of-use
If you send less than the minimum, Swapuz says it is not responsible for the funds and decides deposit by deposit whether to refund or exchange. A wrong amount may be exchanged at the current rate.
“Otherwise Swapuz is not responsible for these funds and will decide individually for each deposit to refund or complete an exchange.”
https://swapuz.com/terms-of-use
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