OrangeWebsite
grade C
Iceland-based freedom of speech web hosting provider offering high-quality and secure web hosting solutions to its customers worldwide.
grade C
What the documents mean for you
OrangeWebsite can cancel, suspend or restrict your account at any time without notice, and confiscate products of services used for phishing. Crypto payments are refunded only as account credit. It releases data only on an Icelandic court order; signup needs only an email.
Signup itself asks only for a valid email address and orders can be paid in cryptocurrency, so there is no routine identity check. However, the terms say the crypto payment gateways BitPay and CoinPayments reserve the right to request KYC, orders are screened for fraud before setup, and customer service asks you to prove your identity (for example with your latest PayPal transaction ID) before releasing data or changing services.
Identity questions come up in three places: the crypto payment gateways (BitPay, CoinPayments) may ask for KYC, new orders are screened for fraud before the account is set up, and support asks you to prove who you are before it releases account data or makes changes. Proof of identity is accepted as your latest PayPal transaction ID or another method they approve, not necessarily documents. If you give false contact details, they can terminate the account; paid time is not refunded when a service is suspended for a terms breach.
Warnings
The terms let them cancel, suspend or restrict your account at any time, with or without notice. Several content policies also allow immediate suspension without warning.
Cryptocurrency, wire, check and money order payments are non-refundable; any refund is posted as credit to your hosting account. Domains, SSL certificates, VPS and dedicated servers are excluded from refunds entirely.
Crypto payments run through BitPay and CoinPayments, and those providers reserve the right to request Know Your Customer information even though OrangeWebsite itself asks only for an email address.
Personal data is shared with third parties such as domain registrars and SSL certificate registrars; they say the client is informed before that disclosure. Domain registrations outside .is run through Internet.bs in the Bahamas under its own terms.
How the score was reached
Privacy51/100
Trust65/100
Overall = (privacy × 0.6 + trust × 0.4) / 10, rounded = 6/10, grade C. Each attribute above rests on a clause quoted below or was assigned by a moderator; the rest is what the listing knows.
Attributes13 moved the score
KYC depends on partnersprivacy -5
The service routes through partner providers whose KYC policies vary. The actual experience depends on which partner is used.
The crypto payment gateways used for payment can demand identity verification, so whether you face KYC depends on which processor handles your payment.
“We provide payment providers for cryptocurrency which are BitPay and Coinpayment. These providers reserve the right to request KYC (Know your customer).”
https://orangewebsite.com/docs/tos.php
May suspend your accounttrust -4
The service reserves the right to suspend or limit access for violations or arrears.
Unpaid invoices past a 7-day grace period trigger a late fee and account suspension until the balance is cleared.
“Any invoice that is outstanding for 7 days after due and not paid will result in a 10 EUR late fee and/or an account suspension until account balance has been paid in full.”
https://orangewebsite.com/docs/tos.php
Service termination policytrust -4
The provider can terminate access at any time, without notice, at its discretion.
The terms let the operator cancel, suspend or restrict account access at any time, with or without notice.
“OrangeWebsite reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.”
https://orangewebsite.com/docs/tos.php
Data sharingprivacy -3
Personal data may be shared with authorities or third-party providers for compliance.
Personal data is passed to domain registrars and SSL certificate registrars, and released to Icelandic authorities under a valid court order.
“We disclose the necessary personal data with 3rd party service providers, such as domain registrars and SSL-certificate registrars. Our client will be however informed about this before disclosure.”
https://orangewebsite.com/docs/privacy-policy.php
Account requiredprivacy -1
An account has to be created to access and use the service.
Services run through an account that the operator sets up after payment, managed through a client area.
“We will setup your account after we have received payment and we have screened the order(s) in case of fraud.”
https://orangewebsite.com/docs/tos.php
Source code is privatetrust -1
The source code is not public, so it cannot be reviewed or audited.
Identity-free registrationprivacy +10
Users can create accounts without giving personal information such as a full name, address or phone number.
The FAQ states you can order hosting or domains anonymously, giving only an email address and paying in Bitcoin.
“Yes you can! The only piece of information we ask you to provide is a valid email address. You can pay for all orders by BitCoin.”
https://orangewebsite.com/pages/faq
Verifiedtrust +10
Passed repeated checks over time and showed consistent behavior.
Accepts Moneroprivacy +5
This service accepts Monero, a privacy-focused cryptocurrency that provides enhanced anonymity.
Good customer supporttrust +5
Customer support is usually fast and helpful.
Mature servicetrust +5
This service has been operational for 17 years. While this indicates stability, it is not a future-proof guarantee.
Defends against takedown requeststrust +2
The provider evaluates takedown complaints rather than suspending on receipt.
Complaints about hosted content are ignored unless the content is illegal or breaches the terms; only an Icelandic court order forces removal.
“If the site does not contain anything illegal and if its content is not against our TOS, we ignore such complaints.”
https://orangewebsite.com/pages/faq
Legally registeredtrust +2
Legally registered as IceNetworks Ltd in Belize.
What costs you most first. Tap one to read the clause it rests on, or what the listing knows, priced as kycnot.me prices it.
What the documents say
If you pay in cryptocurrency, cash, wire or money order, you get no money back: any refund is posted as credit on the hosting account instead.
“The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account: * Bank Wire Transfers * Checks * Cryptocurrency * Money orders”
https://orangewebsite.com/docs/tos.php
If they find a service used for phishing or scamming, they suspend or terminate it immediately without notice and confiscate any product held there.
“Phishing/Scam Any service found to be purposely used for phishing/and or scamming information or other similar malicious pracices on our network, will be immediately suspended/terminated with or without notice for breach of terms of service and any product therein confiscated.”
https://orangewebsite.com/docs/tos.php
If they suspend, restrict or terminate your service under the drug and research-chemical policy, you get no refund, credit or money-back for the time you paid for.
“Any suspension, restriction, or termination arising from this policy does not qualify for refunds, credits, or money-back guarantees.”
https://orangewebsite.com/docs/tos.php
Before support releases account data or changes a service, they ask you to prove your identity, for example with your latest PayPal transaction ID.
“When dealing with customer service, our clients are always request to prove their identity before releasing any personal data or submitting any changes to services. Identifying can be made through latest PayPal transaction number or another validated way.”
https://orangewebsite.com/docs/privacy-policy.php
They say they release data on their servers only under a valid Icelandic court order or a similar order from Icelandic authorities, and not to foreign authorities.
“We do not release any information to foreign authorities or agencies. We only release any personal data or any data saved on our servers with valid Icelandic court order or similar order from Icelandic authorities if it's not stated otherwise in this document.”
https://orangewebsite.com/docs/privacy-policy.php
The data processing agreement lists the data handled: names and addresses, phone numbers, email addresses, visitor behaviour, IP addresses and financial data.
“Processor shall process the personal data below under the supervision of Controller, as specified in article 1 of the Data Processing Agreement: * Names and addresses * Telephone numbers * E-mail addresses * Visitor behavior * IP addresses * Financial data”
https://orangewebsite.com/docs/dpa.php
They decide alone whether your site falls into a high-risk category, whatever your labels or jurisdiction say, and can suspend it without prior notice.
“OrangeWebsite.com reserves the right to determine, at its sole discretion, whether a service falls within these categories regardless of product labeling, disclaimers, jurisdiction of operation, or claimed intended use.”
https://orangewebsite.com/docs/tos.php
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