FixedFloat
grade F
Fixedfloat is an exchange offering swaps with a wide variety of cryptocurrencies.
grade F
What the documents mean for you
FixedFloat can freeze funds it links to crime or sanctions and hold them until police ask for them. It may demand source-of-funds details and, in some cases, ID before a refund. It passes IP addresses to partners and governments. US, Georgia and India users are barred.
You can exchange without registering or giving personal data, but FixedFloat runs every incoming transaction through its own security system and can suspend an order, demand full source-of-funds details, and in some cases require identity verification before releasing money. Section 6.5 also lets it run KYC and SoF procedures when it suspects a user of faking exchanges to obtain refunds, so identification can be triggered at any time by its own risk assessment.
Checks start when FixedFloat's security system or an outside source (business partners, public sources, victim complaints, law enforcement) links your deposit to crime or sanctions, or when it suspects you are abusing refunds. It then asks you to write from the email on the order and give full details on where the funds came from; in some cases it asks you to pass identity verification, and it returns money only after that, only to the sending address. If you refuse or give false data, it can freeze the funds and hand them to victims with help from law enforcement.
Warnings
Sending the wrong coin, the wrong network or a transaction without a required MEMO puts recovery in FixedFloat's hands: it charges at least 10 USD or 10% of the amount, refuses refunds under 10-20 USD, and may refuse to return the funds at all.
The site runs Google Analytics, Google AdWords conversion tracking and cookies from partners such as Google and Facebook, and processes your behaviour, age, gender and interests for targeted ads.
If you break the exchange rules more than once, FixedFloat can stretch the handling of your order to two months and refuse to serve you again.
FixedFloat may refuse service to anyone at any time and may modify, remove or cancel the website and service without telling you first.
How the score was reached
Privacy31/100
Trust36/100
Overall = (privacy × 0.6 + trust × 0.4) / 10, rounded = 3/10, grade F. Each attribute above rests on a clause quoted below or was assigned by a moderator; the rest is what the listing knows.
Attributes18 moved the score
May require KYC/SOF by policy/lawprivacy -6 · trust -4
The service may require identity verification, KYC or Source of Funds information, by its own policy or by law, at any time.
The service reserves the right to run KYC and Source of Funds procedures when it decides a user is abusing the refund mechanism.
“If such activity is detected, the Service reserves the right to suspend order processing, request clarification from the User, and conduct KYC and SoF procedures.”
https://ff.io/terms-of-service
Hard KYC processprivacy -3 · trust -6
Known for a particularly difficult KYC process, with repeated and arbitrary requests for documents.
Custodial walletprivacy -3 · trust -5
The service manages the private keys and keeps custody of funds, which requires trusting it.
Although the terms call the service non-custodial, FixedFloat holds incoming funds and can freeze them for an indefinite period, which is control over user money.
“In the event that due to the peculiarities of the blockchain it is impossible to establish the sending address or there is reason to believe that the address is compromised, the funds are frozen until an official request is received from law enforcement agencies.”
https://ff.io/terms-of-service
Refunds may require KYCprivacy -3 · trust -3
KYC or personal information may be needed for a refund when funds are flagged for AML risk.
Where the user cannot prove the source of funds, identity verification can be demanded and the refund only follows verification.
“as an exception, the User may be asked to undergo identity verification. Refunds are made only after verification and exclusively to the address from which they were received.”
https://ff.io/terms-of-service
May suspend your accounttrust -4
The service reserves the right to suspend or limit access for violations or arrears.
Accounts can be suspended or permanently deleted over the email address used.
“2.29.2. If an invalid or non-owner email address is specified, the Service has the right to temporarily suspend the account until ownership of the specified address is confirmed, and also to permanently delete the account without the possibility of recovery.”
https://ff.io/terms-of-service
Service termination policytrust -4
The provider can terminate access at any time, without notice, at its discretion.
The operator can refuse service to anyone, for any reason, at any time.
“2.27. We reserve the right to refuse service to anyone for any reason at any time.”
https://ff.io/terms-of-service
Data sharingprivacy -3
Personal data may be shared with authorities or third-party providers for compliance.
User data, including IP addresses, can be handed to business partners and government bodies on request.
“8.3. We are entitled to transfer some User’s data (including IP-addresses) to our business partners or governmental bodies at their request to facilitate the prevention and disclosure of prohibited or illegal actions.”
https://ff.io/terms-of-service
May freeze or seize fundstrust -3
Internal monitoring may freeze or seize funds flagged for suspicious activity, stolen or sanctioned sources.
SoF may be required for refundstrust -1
Source of Funds information is required to process a refund.
Transaction monitoringprivacy -1
Deposits are analysed for blacklisted or high-risk sources; flagged ones need verification.
Incoming transactions are checked by the service's security system, and orders linked to criminal activity are suspended pending explanation.
“7.4. By accepting these Terms, you acknowledge and agree that the transaction you sent can be verified using the security system of the Service.”
https://ff.io/terms-of-service
Source code is privatetrust -1
The source code is not public, so it cannot be reviewed or audited.
Accepts Moneroprivacy +5
This service accepts Monero, a privacy-focused cryptocurrency that provides enhanced anonymity.
Good customer supporttrust +5
Customer support is usually fast and helpful.
Mature servicetrust +5
This service has been operational for 8 years. While this indicates stability, it is not a future-proof guarantee.
No registration neededprivacy +5
Users can access and use the service without creating an account.
Exchanges can be made without an account or personal data.
“7.1. To make an Exchange in the Service, the User does not have to register or log in to the Service system and provide personal data.”
https://ff.io/terms-of-service
Uses own liquidityprivacy +5
The service runs its own liquidity, so there is no third-party liquidity provider that could independently demand KYC or block funds.
Approvedtrust +5
Passed limited recent checks and met approval threshold.
Legally registeredtrust +2
Legally registered as FFGX Group LLC in Georgia.
What costs you most first. Tap one to read the clause it rests on, or what the listing knows, priced as kycnot.me prices it.
What the documents say
If FixedFloat decides your deposit came from crime, it can freeze the money until you prove where it came from, and pass it to claimed victims with police help.
“6.2. It is forbidden to use the service for laundering funds obtained by criminal means. If criminal funds are sent to our addresses, the funds may be frozen until information about the source and legality of the funds is received.”
https://ff.io/terms-of-service
If it cannot work out your sending address, or believes that address is compromised, it freezes your funds indefinitely until law enforcement makes an official request.
“In the event that due to the peculiarities of the blockchain it is impossible to establish the sending address or there is reason to believe that the address is compromised, the funds are frozen until an official request is received from law enforcement agencies.”
https://ff.io/terms-of-service
FixedFloat can refuse a refund without explaining why, including for below-minimum deposits and coins or networks it does not support.
“The commission for the restoration of funds and their return depends on the complexity of the work to restore them and is set individually for each case, but cannot be less than ten (10) USD. FixedFloat has the right to refuse to refund these funds without giving reasons.”
https://ff.io/terms-of-service
It can suspend new orders and restrict your access while it investigates you for a rules violation or suspected fraud or money laundering.
“7.10. FixedFloat reserves the right to restrict access to services, including suspending the fulfillment of new orders, if the User is undergoing an investigation related to a violation of the Rules or suspicion of fraud, money laundering, or other illegal activities.”
https://ff.io/terms-of-service
Your personal data can be kept after the exchange finishes, for as long as FixedFloat considers necessary for legal or regulatory reasons or disputes.
“We may retain Personal Data even after the exchange has been completed if retention is reasonably necessary to comply with our obligations under applicable laws, rules and regulations or to meet regulatory requirements, resolve disputes or enforce this Privacy Policy or our obligations.”
https://ff.io/privacy-policy
By accepting the terms you let FixedFloat process your personal data and move it outside the country where you live or are located.
“8.1. By accepting these Terms, you expressly allow FixedFloat to process your personal data, export your personal data outside of the jurisdiction in which you reside or are located.”
https://ff.io/terms-of-service
Documents read
Community
Write a reviewCancel
No reviews yet. If you have used it, say what actually happened.
The average is weighted by each reviewer's standing: verified reviews and accounts with karma count more, new or untrusted accounts less. How karma works.